FREQUENTLY ASKED QUESTIONS

With online tickets, what is the procedure when I get to the theater?

For online tickets you should have an email confirmation. Just pull this confirmation up on your phone and we will scan the barcode inside.

The website says you are cashless. What does that mean?

We accept credit, debit, or gift cards only for ticket and concession sales. If you are unable to pay with a credit or debit card, we can accept exact cash for a transaction. If you do not have exact cash, we can only give change back in the form of a gift card.

Plans have changed, is there a way to change my tickets?

Come by the Box Office before your show and we can swap your tickets. If you’re unable to come by the Box Office use, the Contact Us form and we’ll be in touch. Tickets prices vary, and may only be swapped for tickets of the same value (for example: a matinee for matinee, or adult for adult)

What's the procedure to get a refund?

You can send a request from Contact Us page and we will be in touch. For refunds bought from www.majesticbay.com, we will need your phone number, booking reference number and purchasing credit card. Tickets bought via the Fandango websites are subject to their rules regarding refunds. Refunds can be done at the Box Office during open hours for a refund in person.

Do gift cards ever expire?

No! Gift Cards never expire and can be used at the Box Office or the concessions stand. Gift cards can only be used in person at the theater. Either at the box office or concessions. Currently the online point of sale does not support gift cards for online purchases. We are working to implement a new system that will allow this in the future.

Do you have parking?

There is two-hour street parking available on Market Street and longer street parking and paid lots located a block north of us.

When do you open?

We open by 15 min before the first show on the weekend and Tuesday. We open by 15 min before the first show on weekdays.

When do you close?

The Box Office closes 15 minutes after the last scheduled showtime. The Concession Stand also closes 15 minutes after the last scheduled showtime. The only items available for purchase after these times will be prepackaged items and gift cards.

What concessions do you serve?

We serve popcorn, Coca-Cola fountain flavors, a selection of waters and juices, hot dogs, ice cream and packaged candies. We do not serve alcoholic beverages.

Your popcorn is delicious, what ingredients do you use?

Our popcorn kernels are seasoned with Flavacol popcorn seasoning and popped in canola oil. From there you can have it plain or served with melted dairy butter.

How long will you run a movie?

The classic studio release week runs from Friday to the following Thursday, with occasional Wednesday openings, especially around the holidays. Most movies will be kept for a minimum of two weeks. After that time, they may leave to accommodate newer releases.

Where are the aisles? I can’t find them on the seating chart.

For Auditorium 1 the aisles are located on either side of the rows (seats 1 and 18). For Auditoriums 2 & 3 the aisle is only located on one side (seat 1).

Why do you have reserved seating?

Reserved seating allows you to know exactly what seats you’ll have well in advance. This gives you peace of mind and allows you to coordinate better with your group.

Do you make charitable donations?

We do! Please use the Contact Us form and include the donation form for the relevant organization that you represent.